Employees

The employee directory

Go to Directories > People in the sidebar to view the employee directory. The directory displays a searchable, filterable table with the following columns:

Column	Description
Name	Full name (first + last), with custom title shown beneath if set
Role(s)	One or more role badges (e.g., “Loan Officer,” “Processor”)
Branch	The branch the employee is assigned to, or ”-” if unassigned
Email	Email address
Phone	Mobile number
Status	Active or Inactive (archived) badge

Clicking an employee’s name takes you to their detail view.

Filtering employees

The filter bar above the table provides four controls:

Search — Free-text search across employee names
Role — Filter by a specific role (Loan Officer, LOA, Processor, Contractor, Branch Manager) or show all
Status — Show Active employees, Inactive (archived) employees, or all
Branch — Filter by a specific branch (only appears if branches exist)

Adding a new employee

Navigate to Directories > People.
Click the Add Employee button.
Complete the form (described below).
Click Create Employee.

The employee form is organized into three sections.

Basic Information

Field	Required	Description
First Name	Yes	Employee’s legal first name
Last Name	Yes	Employee’s legal last name
Title	No	Custom title for display (e.g., “Senior Loan Officer”). Max 100 characters.
Email	No	Email address. Used for notifications and system access if an auth account is linked.
Mobile Number	No	Mobile phone number
NMLS ID	No	The employee’s individual NMLS number (distinct from the company NMLS)

Employment

Field	Required	Description
Branch	No	The branch this employee belongs to. Select from a dropdown of existing branches.
Tax Classification	No	W-2 or 1099. Determines how the employee is treated for payroll and tax purposes.
Start Date	No	The date the employee started with the company
Termination Date	No	The date the employee’s employment ended. Setting this effectively marks the employee as former staff.
Roles	Yes (at least one)	Check all roles that apply. An employee can hold multiple roles simultaneously.

Available roles

Role	Typical responsibilities
Loan Officer	Originates loans, works directly with borrowers. The primary role for production tracking and commission calculations.
Loan Officer Assistant (LOA)	Supports a loan officer with file preparation and borrower communication
Processor	Manages the loan file through underwriting and closing
Contractor	External contractor, typically paid on a 1099 basis
Branch Manager	Oversees a branch and its staff. Branch managers can be assigned as the manager for one or more branches.

Draw and Payroll

Draw settings determine whether and how much an employee receives as a guaranteed minimum payment (draw) during each pay period, before commission calculations.

Field	Required	Description
Draw Type	No (defaults to “No Draw”)	The method used to calculate the employee’s draw
Draw Amount	Conditional	Only shown when Draw Type is Flat Amount. The fixed dollar amount per period.
Hourly Rate	Conditional	Only shown when Draw Type is Hourly. The per-hour pay rate.
Hours Per Period	Conditional	Only shown when Draw Type is Hourly. Number of hours expected per pay period.

Draw calculation types

Type	How it works
No Draw	Employee receives no guaranteed draw. They are paid purely on commission.
Flat Amount	Employee receives a fixed dollar amount as a draw each pay period (e.g., $2,000/period).
Hourly	Employee’s draw is calculated as `hourlyRate x hoursPerPeriod` (e.g., $25/hr x 80 hrs = $2,000).

Company-wide draw defaults are configured in Company Settings. Individual employee settings override the company defaults.

Additional employee fields

The following fields are available on the employee detail page:

Field	Description
Draw Balance	The current running balance of draws paid vs. commissions earned. Managed automatically by the commission system.
Draw Carry-Over Disabled	When checked, the employee’s draw balance resets to zero each period instead of carrying over.
Profile Image	A URL to the employee’s profile photo
Analytics-Only	When enabled, the employee appears in analytics and reports but is excluded from commission processing
Setup Complete	Flag indicating whether the employee’s profile has been fully configured
Archived	Marks the employee as inactive. Archived employees are hidden from most views by default but their historical data is preserved.
Hidden	Hides the employee from the directory without archiving them
Hide From Directory	Similar to Hidden; prevents the employee from appearing in the public-facing directory
Preferred Name	A nickname or preferred name
Introduction	A brief bio or introduction text
Birthday	The employee’s date of birth
Town	The employee’s home city or town
Payroll Provider ID	An external ID linking to a third-party payroll system

State licensing

Loan officers and other NMLS-licensed employees need state-level licenses to originate loans. Keystone tracks these per employee. Each state license record includes:

Field	Description
State	The US state the license is issued in (all 50 states plus DC and territories are supported)
License Number	The license number issued by that state
Expiration Date	When the license expires

State licenses are displayed in the Licenses tab on the employee detail page.

Editing an employee

Open the employee’s detail page, click Edit, update any fields, and click Save Changes.

Employee detail view

The employee detail page shows a tabbed interface with four sections:

Info tab

Displays the employee’s contact information (email, mobile, NMLS, branch) and employment details (tax classification, start date, termination date, draw type and amounts).

Loans tab

Lists all loans where the employee is assigned as the loan officer, including:

Broker loan number (links to the loan detail page)
Borrower name
Loan amount
Current status

Commissions tab

Shows all active commission rules assigned to the employee, grouped by commission template. Each rule displays:

Amount type (percentage, basis points, or flat dollar)
Amount value
Recipient (if the commission flows to another employee)
Rule state (e.g., state-specific rules)

Licenses tab

Displays the employee’s state licenses with state abbreviation, license number, and expiration date.

How employees connect to other data

Loans

Employees can be associated with loans in three capacities:

Loan Officer — the originator of the loan; the primary employee tied to production
Loan Officer Assistant (LOA) — assigned to assist on specific loans
Processor — assigned to process specific loans

Commissions

Commission rules reference employees as the originating loan officer or as an alternative recipient (e.g., a branch manager override).

Expenses

Employees can have both one-time and recurring expenses associated with them (e.g., desk fees, technology charges). These are deducted during commission processing.

Branches

Each employee belongs to zero or one branch. The employee’s branch assignment affects reporting roll-ups, commission rule scoping, and management hierarchy.

Branches — employees are assigned to branches
Company Settings — company-wide draw and payroll defaults
Lenders — lenders are associated with loans, which are in turn tied to employees
Lead Sources — lead sources can be used in commission rules that reference employees

Getting started

Company setup

Keystone AI

Loan pipeline

Commissions

Accounting

Expenses

Analytics

Policies

Tasks

Quality control

Recruiting

The employee directory

Filtering employees

Adding a new employee

Basic Information

Employment

Available roles

Draw and Payroll

Draw calculation types

Additional employee fields

State licensing

Editing an employee

Employee detail view

Info tab

Loans tab

Commissions tab

Licenses tab

How employees connect to other data

Loans

Commissions

Expenses

Branches

​The employee directory

​Filtering employees

​Adding a new employee

​Basic Information

​Employment

​Available roles

​Draw and Payroll

​Draw calculation types

​Additional employee fields

​State licensing

​Editing an employee

​Employee detail view

​Info tab

​Loans tab

​Commissions tab

​Licenses tab

​How employees connect to other data

​Loans

​Commissions

​Expenses

​Branches

​Related pages

The employee directory

Filtering employees

Adding a new employee

Basic Information

Employment

Available roles

Draw and Payroll

Draw calculation types

Additional employee fields

State licensing

Editing an employee

Employee detail view

Info tab

Loans tab

Commissions tab

Licenses tab

How employees connect to other data

Loans

Commissions

Expenses

Branches

Related pages