Documentation Index
Fetch the complete documentation index at: https://docs.keystn.com/llms.txt
Use this file to discover all available pages before exploring further.
What the lender directory is
In mortgage brokerage and correspondent lending, you work with many different wholesale lenders — each with their own programs, underwriting guidelines, contacts, and portal systems. The Keystone lender directory keeps all of this information in one place so that your team can quickly reference it and so that the platform can associate loans with the correct lender for commission calculations and reporting.
Viewing lenders
Go to Directories > Lenders in the sidebar. Each lender shows:
- Name and optional display name
- NMLS number
- Rating (if one has been set)
- Product types they support
Adding a new lender
- Navigate to Directories > Lenders.
- Click Add Lender.
- Complete the form sections described below.
- Click Create Lender.
The lender form is organized into four sections.
| Field | Required | Description |
|---|
| Lender Name | Yes | The full legal or commonly used name (e.g., “United Wholesale Mortgage”) |
| Display Name | No | A shorter name for display in tables and dropdowns (e.g., “UWM”) |
| NMLS # | No | The lender’s NMLS number |
| Logo URL | No | A URL pointing to the lender’s logo image |
| Corporate Address | No | The lender’s main corporate address |
| Portal Link | No | URL to the lender’s broker/correspondent portal for quick access |
Program IDs
These are the identification numbers your company uses when submitting loans to this lender. They vary by loan program.
| Field | Description |
|---|
| Client ID | Your company’s client/broker identifier with this lender |
| FHA ID | Your FHA lender identification number for this lender’s FHA program |
| VA ID | Your VA lender identification number for this lender’s VA program |
| EPO | Early Payoff identifier or terms reference |
Product Types
Select all loan product types that this lender offers. This helps your team know which lenders to consider for a given loan scenario.
| Product Type | Description |
|---|
| Conventional | Conforming and non-conforming conventional loans |
| FHA | Federal Housing Administration insured loans |
| VA | Veterans Affairs guaranteed loans |
| USDA | US Department of Agriculture rural development loans |
| Non-QM | Non-Qualified Mortgage products (bank statements, asset depletion, DSCR, etc.) |
| Reverse Mortgage | Home Equity Conversion Mortgages (HECMs) and proprietary reverse products |
| HELOC | Home Equity Line of Credit products |
| Commercial | Commercial and multifamily lending |
| HELOAN | Home Equity Loan (fixed-rate second lien) products |
Insurance Clauses
Lenders require specific language for insurance policies. Store these clauses here so your team can easily reference them when ordering insurance.
| Field | Description |
|---|
| Hazard Insurance Mortgagee Clause | The exact text required by the lender to appear on homeowner’s insurance policies |
| Title Insurance Mortgagee Clause | The exact text required by the lender to appear on title insurance policies |
| Notes | General notes about this lender (underwriting quirks, special guidelines, contact preferences, etc.) |
Each lender can have multiple contacts — account executives, underwriters, closers, and other representatives. Contacts are managed from the lender detail/edit page.
| Field | Required | Description |
|---|
| Name | Yes | Full name of the contact |
| Title / Role | No | The contact’s role at the lender (e.g., “Account Executive,” “Underwriting Manager”) |
| Email | No | Contact email address |
| Phone | No | Contact phone number |
| Primary | No | Check this to designate the contact as the primary point of contact for this lender. The primary contact is highlighted with a badge in the contact list. |
- Navigate to the lender’s detail or edit page.
- In the Contacts card, click Add Contact.
- Fill in the contact fields.
- Click Add Contact to save.
- On the lender page, find the contact in the list.
- Click the pencil (edit) icon.
- Update the fields.
- Click Save.
- Click the trash icon next to the contact.
- The contact is removed immediately.
Deleting a contact is immediate and cannot be undone. Make sure you no longer need the contact record before removing it.
Editing a lender
Go to Directories > Lenders, click the lender you want to edit, update any fields, and click Save Changes.
How lenders relate to other data
Loans
Every loan in Keystone is associated with a lender. The lender determines which program IDs and insurance clauses apply, and it appears in loan-level reporting and analytics.
Commission rules
Commission templates can include rules that are scoped to specific lenders. For example, you might have a higher or lower commission split for loans submitted to a particular wholesale lender.
Analytics
The analytics dashboard includes lender-level breakdowns, allowing you to see volume, units, and revenue by lender over time.
Related pages
- Employees — employees originate loans with lenders
- Lead Sources — lead sources and lenders are both used in commission rule scoping
- Company Settings — company-level LOS configuration affects how loan data flows from lenders
